Terms of Service

This website is operated by NA Com, a company registered in the Netherlands. Throughout the site ellis-adelaide.com (the “Site”), the terms “we”, “us”, and “our” refer to NA Com. We operate this online store to provide customers in Australia with access to our products and related services in a clear and secure manner.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including visitors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not use the Site. Any updates or changes to these Terms will be posted on this page, and continued use of the Site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services online.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use this website. You agree not to use our products or services for any unlawful purpose or in violation of applicable laws. Any misuse of the Site may result in termination of access.

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time for legitimate business reasons. Information transmitted through the website (excluding payment details) may be transferred over various networks as required for operation. Payment information is always handled securely using encryption.

You may not reproduce, duplicate, resell, or exploit any part of the Service without prior written permission from us. Section headings are included for clarity and do not limit the meaning of these Terms.

Section 3 – Accuracy of Information

While we aim to present accurate and up-to-date information, we do not guarantee that all content on the Site is complete or current at all times. Information is provided for general purposes and should not be relied upon as the sole basis for purchasing decisions. We may update or modify content at any time without obligation.

Section 4 – Pricing and Service Changes

Prices and product availability may change without prior notice. We reserve the right to modify or discontinue any part of the Service at any time. We are not responsible for any impact resulting from such changes.

Section 5 – Products

Certain products may be available exclusively online and may have limited quantities. Returns are subject to our Returns & Refunds Policy. Product images are displayed as accurately as possible, but actual colours may vary depending on your device.

Section 6 – Orders and Account Information

We reserve the right to refuse or limit orders at our discretion, including orders that appear to be placed by resellers or distributors. You agree to provide current, complete, and accurate purchase and contact information to allow us to fulfil your order.

Section 7 – Third-Party Tools

We may provide access to third-party tools or services over which we have no control. Use of such tools is at your own discretion and subject to the terms of the third party.

Section 8 – External Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of third parties and encourage you to review their policies before engaging with them.

Section 9 – User Feedback and Submissions

Any feedback, suggestions, or comments you submit may be used to improve our services. Content must not violate the rights of others or contain unlawful, misleading, or harmful material. We reserve the right to remove content that does not comply with these standards.

Section 10 – Personal Information

The handling of personal data is governed by our Privacy Policy, which explains how your information is collected and used.

Section 11 – Errors and Corrections

Occasionally, information on the Site may contain errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct such issues at any time without prior notice.

Section 12 – Prohibited Use

You may not use the Site for unlawful purposes, to infringe the rights of others, or to interfere with the operation of the website. Any violation may result in restricted or terminated access.

Section 13 – Disclaimer

The Site and its services are provided on an “as available” basis. We do not guarantee that access will be uninterrupted or error-free and are not liable for losses resulting from use of the Site, except where required by law.

Section 14 – Indemnification

You agree to indemnify and hold NA Com harmless from claims arising from your breach of these Terms or misuse of the Site.

Section 15 – Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Section 16 – Termination

These Terms remain in effect unless terminated by either party. We may terminate access if these Terms are violated.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and us and supersede any prior agreements relating to use of the Site.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the Netherlands.

Section 19 – Changes to These Terms

We reserve the right to update these Terms at any time. The most current version will always be available on this page.

Contact Information

If you have questions about these Terms, please contact us:

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM

E-mail: support@ellis-adelaide.com

Ellis Adelaide is operated by NA Com, a company registered in the Netherlands.

Company number: 89357744
VAT number: NL004719946B60

Address:
Herengracht 320
Amsterdam 1016 CE
Netherlands