Privacy Policy
Privacy Policy
Welcome to the website operated by NA Com, a company registered in the Netherlands. We respect your privacy and are committed to handling personal data responsibly. This Privacy Policy explains what information we collect, how it is used, with whom it may be shared, and the choices available to you when using our website and services in Australia.
1. Information We Collect
When you use our online store, we may collect the following types of personal information:
- Name, address, and contact details (such as email address and telephone number)
- Payment details and billing information
- Order information and purchase history
- Preferences or information you choose to share with us
- Information provided when contacting customer support or participating in promotions
- Technical data such as IP address, browser type, and device information, used to help ensure website functionality and security
2. How We Use Your Information
We use personal data for purposes related to operating and improving our store, including:
- Processing orders and payments
- Providing customer support and handling returns or enquiries
- Improving our services and website experience
- Sending updates or promotional communications where consent has been provided
- Meeting legal and regulatory requirements
3. Cookies and Analytics
Our website uses cookies to support functionality and improve user experience. You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.
A cookie notice is displayed on our website to inform you about cookie usage and allow you to manage your preferences.
4. Data Sharing
We do not sell personal data. Information is shared only with service providers necessary for operating our business, such as payment processors, shipping partners, and IT service providers. These partners are required to handle data in accordance with applicable data protection laws.
5. Your Rights
You have rights in relation to your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction or updating of your information
- Withdraw consent where processing is based on consent
- Object to the use of data for direct marketing
- Request deletion or restriction of data, subject to legal obligations
To exercise any of these rights, please contact us at support@ellis-adelaide.com.
6. Third-Party Service Providers
Some third-party services we use, such as payment providers, operate under their own privacy policies. Once you leave our website or interact directly with third-party services, their policies will apply.
Contact Us
If you have any questions or need assistance, our customer service team is at your disposal.
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
E-mail: support@ellis-adelaide.com
Phone: +61 2 8310 8049
Company Details
Ellis Adelaide is operated by NA Com, a company registered in the Netherlands.
Company number: 89357744
VAT number: NL004719946B60
DUNS number: 494609756
Address:
Herengracht 320
Amsterdam 1016 CE
Netherlands