Shipping Policy
Key information
-
Order cut-off time: 12:00 PM
Order processing: 1-2 business days (Monday - Friday) - Delivery time: 5–10 business days (Monday–Friday)
- Free delivery: Available for all orders within Australia.
Shipping Procedure
After placing your order, you'll receive an email confirming that we've started processing your order. Processing typically takes 1-2 business days (Monday-Friday). Once processed, your order will be shipped, and you'll receive an email with your tracking number.
Delivery time is approximately 5–10 business days (Monday–Friday).
We are pleased to offer free delivery on all orders within Australia.
Delays
In rare cases, delays may occur due to seasonal demand, holidays, weather conditions, or other external factors.
If your order has not arrived after the estimated delivery window, please allow an additional 3 business days (Monday-Friday) before contacting us. If your order still hasn't arrived, please contact us at support@ellis-adelaide.com and we'll investigate.
Cancelling Orders
If you wish to cancel your order, please contact us at support@ellis-adelaide.com as soon as possible. Orders may be cancelled within 24 hours of being placed, provided the order has not yet been processed or shipped. Once an order has entered processing or has been shipped, cancellation is no longer possible.
Damaged or Incorrect Products
In the rare event that you receive damaged or incorrect products, we apologize for the inconvenience. Please send photos of the issue to support@ellis-adelaide.com We will quickly review your request and ensure you receive the correct and undamaged product.
Need help? Contact us
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM
E-mail: support@ellis-adelaide.com
Phone: +61 2 8310 8049
Ellis Adelaide is operated by NA Com, a company registered in the Netherlands.
Company number: 89357744
VAT number: NL004719946B60
DUNS number: 494609756
Address:
Herengracht 320
Amsterdam 1016 CE
Netherlands